What Clues captures and researches.

Charges, retries and cancellations

Welcome credits never expire. Paid monthly credits roll over through the next billing period, then expire on their original schedule. Cancelling renewal stops future grants and keeps existing credits until their expiry.

Reviewing a quote does not reserve credits. Accepting and starting the work reserves its maximum. Delivered work is charged once, and any unused hold is released.

A failed Clues request keeps its credits reserved for retry. Retry the same request using its existing reservation, or cancel unfinished work to release its unused credits.

Completed basic extraction costs 20 credits, even if no readable contact is found. Saving several contacts from one submission does not multiply its capture charge.

If basic extraction finished before premium research was cancelled, 20 credits are charged and the remaining 50 are released. Processing already in progress must finish before it can be cancelled.

Basic capture: what is in your image

One submission can contain up to ten related images. Clues reads business cards, signs, flyers, screenshots and the notes or typed details you provide. It can identify more than one business or person, then asks you to review the candidates before saving them.

Basic capture costs 20 credits per submission. It extracts visible details; it does not include a separate web research run. Check names, numbers and addresses against the originals, especially when an image is blurry or contains several businesses.

Premium research: a useful business brief

Premium costs 70 credits total and includes capture plus research for one chosen business. Adding research to an existing basic capture costs 50 more. In a submission with several saved candidates, the first selected business receives the included premium research; the others remain basic.

The research looks for the exact business, a concise overview of what it does, specific services, its listed location and public contact routes. It also looks for one publicly identified business contact when reliable sources identify one. Official business, about, team and contact pages take priority.

The Business brief presents the saved research summary and services separately from the contact table, with public contact details, sources and any missing information. A vague category such as “plumbing services” alone does not explain a business; the brief should describe the supported details that make the business useful to understand.

A named decision-maker, direct email or phone number is not guaranteed. Clues must not invent a person from an email username, treat a customer testimonial as staff information, or guess an email pattern to make a result look complete.

What each group of fields means

Company and location

The business name and any readable address. Research checks the website and location against the same business or branch. A listed address is not automatically its service area.

Contact name and role

A person named on your card or image. Premium also looks for a publicly identified business contact, such as an owner or manager. It leaves the person or role blank when the connection cannot be supported.

Email and phone

Details visible in the image or explicitly published by the business. A main phone or shared inbox may be the best available contact route; it is not necessarily a direct line to a named person.

Website and public profile

A readable website or a source-backed business or professional profile. Similar company names are not enough to establish a match.

Description, industry and services

Capture records what your input says. Premium looks for a factual business overview, specific products or services and relevant operating context supported by public sources.

Originals, notes and groups

Your original images stay attached. Notes and groups are information you add to organize the lead; they are not independently researched facts.

When you need a specific person

Premium company research includes a best-effort search for one publicly identified business contact. If none is verified, use the listed business phone, inbox or website and ask for the appropriate person. Do not assume the email address belongs to an owner just because it contains a name.

Find relevant people is a separate, targeted search for a role you choose, such as “operations manager.” It costs 100 credits and can return up to three sourced candidates. It may return fewer or none. It is not required just to see the company overview or public contact details already returned by premium research.

Clues does not contact the business for you. Editing, organizing and ordinary exports of funded results do not use additional Clues credits.

Before you use a lead

1. Compare the captured details with the original images.
2. Read the Business brief and open its supporting sources.
3. Check the business match, location and whether contact details are shared or person-specific.
4. Correct the saved contact fields, add your notes and choose a group.
5. Export or follow up when you have enough reliable information for your purpose.